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Cancellation Policy

Appointment cancellations made under the 24 hour mark (<23:59) will be recorded as a 
same day cancellation in which the client will be charged for 50% of the service. 

Clients who do not show up to their appointment without any prior notice will be recorded as a no-show. No-show's will be charged 100% of the service and will be banned from any future bookings with Loma Spa.

If a client is running late to their appointment, we strongly advise them to call (408) 252-6852 to notify us, so we can make sur
e we have the availability and don't run into any other appointments.

We may have to reschedule due to any tardiness over 15 minutes, we will record this as a same day cancellation, and will have to charge 50% of the service missed.

*Refusal to pay will result in being banned from any future bookings with Loma Spa.

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